Privacy Policy | EJCreative Interiors

PRIVACY & COOKIE POLICY

Privacy & Cookie Policy

This Privacy and Cookie Policy (“the Policy”) describes the personal data collected or generated (processed) when you use www.ejcreativeinteriors.com (“the Site”). This Policy explains the types of personal data we collect, how we use and share that data, how we protect it, and the choices available to you regarding your personal information. If you do not agree with the terms set out in this Policy, please discontinue your use of the Site immediately.

Relevant Legislation

This Policy has been prepared in accordance with the following legislation, which governs data protection and electronic communications in the United Kingdom:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018 (DPA 2018)
Privacy and Electronic Communications Regulations (PECR)

By adhering to these requirements, this Site meets modern standards of data protection and user privacy applicable within the UK.

Collection of Your Information

We may collect information about you in a number of ways when you use the Site.

Personal Data

Personal data means information that identifies you as an individual. This may include, but is not limited to:

Your name
Email address
Telephone number
Postal address
Project details or enquiry information voluntarily submitted to us

You are under no obligation to provide personal data; however, failure to do so may prevent access to certain features or the ability to provide services.

Derivative Data

When you access the Site, our servers may automatically collect:

IP address
Browser type
Operating system
Access times
Pages viewed immediately before and after visiting the Site

Financial Data

No financial information is collected directly via the Site. Should payments be required for our services, they will be processed securely through external channels.

Lawful Basis for Processing Your Information

We process your personal data only when we have a lawful basis for doing so. These may include:

Contractual necessity – to respond to enquiries or provide requested services
Legitimate interests – to operate and improve our business and website
Consent – for marketing communications and non-essential cookies
Legal obligation – to comply with UK regulatory or tax requirements

Use of Your Information

We may use the information collected about you to:

Communicate regarding your enquiry or requests
Provide services such as interior design or home staging
Carry out administrative, analytical, or support functions
Request feedback and improve our services
Comply with legal obligations or respond to lawful requests

How Long We Retain Your Information

Except where a longer retention period is required by law, we retain your personal data only for as long as necessary for the purposes for which it was collected, including:

Enquiry information: 12 months
Project files and related records: up to 6 years, for legal and tax purposes
Marketing email data: retained until you withdraw consent, after which your details will be added to a suppression list to honour your request
Cookie data: retained according to the expiry period of each cookie

Disclosure of Your Information

We may share your personal information in limited circumstances, including:

By Law or to Protect Rights

We may disclose information if required to comply with legal obligations, regulatory requests, or to protect the rights, property, and safety of others.

Third‑Party Service Providers

Trusted third parties may process your information strictly for the purpose of supporting our business operations (e.g., website hosting, email services, analytics tools). These providers are contractually required to safeguard your data.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small data files placed on your device to distinguish you from other users, enhance your experience, and improve functionality and performance.

Types of Cookies Used on the Site

Strictly Necessary Cookies: Required for the operation of the Site. These do not require your consent.
Analytics and Performance Cookies: Enable us to analyse usage and improve the Site. These require your explicit consent under PECR.
Preference Cookies: Store user preferences such as cookie selections or display settings.
Marketing Cookies: Used only if adopted in future; these also require explicit consent.

Cookie Consent

When you first visit the Site, you will be asked to provide consent for non-essential cookies. You may withdraw this consent at any time.-

Cookies We May Use

A non-exhaustive example of cookies used on the Site includes:

Cookie Name | Purpose | Type | Duration

_ga Analytics (Google Analytics) Analytics 2 years

_gid Session Analytics Analytics 24 hours

cookie_consent Stores your cookie preferences Necessary 6 months

Only cookies actually used on the Site will be active.

Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where applicable
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns

Requests may be submitted to info@ejcreativeinteriors.com.

Security of Your Information

We implement appropriate technical and organisational measures to protect your data. While no online system is entirely secure, we take reasonable steps such as:

Encrypted communication (SSL)
Secure hosting environments
Access control measures

Changes to This Privacy Policy

We may update this Policy periodically to reflect legal requirements or operational changes. You are encouraged to review this page occasionally for any updates.

If you have questions or comments about this Policy, please contact:
info@ejcreativeinteriors.com

Last updated: January, 2026